Orlando-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Orlando, FL

7d•$75,000 - $80,000•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer-service-oriented, in-the-field role focused on installing ClearCaptions equipment and training customers—primarily seniors—on its caption telephone service. The role spends most of its time conducting installations in customers’ homes and the remainder generating referrals and building community relationships. It is a full-time remote/work-from-home position, with extensive travel throughout the assigned territory and occasional air travel. The TTSM works independently and reports to the Regional Sales Manager. The TTSM accepts installation leads provided by ClearCaptions, installs and connects products to customers’ existing services, and teaches customers how to use the equipment. The role also generates leads through referrals, community events, and relationships with hearing care providers and other business partners. The employee maintains equipment inventory and customer and territory records using Salesforce and other company tools, and adapts to new responsibilities and opportunities as needed. Compensation includes a $45,000 base salary, with an indicated earning range of $75,000–$80,000 and uncapped upside. The position also includes a $485 monthly auto allowance, a company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement. ClearCaptions offers a comprehensive benefits package, 401(k) match, annual fitness reimbursement, tuition and professional development reimbursement, and growth opportunities.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic ability to use the internet.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to travel to company, customer, hearing-healthcare-provider, and senior-event sites, primarily locally, with some out-of-state travel potentially required.
Ability to sit, stand, and walk for extended periods; keyboard; view computer monitors, tablets, and cell phones at close range; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work experience with seniors.
Experience working in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other community events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to service customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned by ClearCaptions in the sales territory.
Participate in local senior-citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.