Orlando-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Orlando, FL

6d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer-service-oriented, field-based sales and training role focused on helping people with hearing loss, primarily senior citizens. The TTSM installs ClearCaptions equipment and trains customers in their homes, primarily from company-provided leads, while also generating referrals and building community relationships. The role is remote/work from home, with extensive local car travel and occasional air travel. The position reports to the Regional Sales Manager. The TTSM connects ClearCaptions phones and other products to customers’ existing services, explains how to use the equipment, maintains inventory, and develops relationships with customers, hearing professionals, retirement communities, and community organizations. The role also involves organizing and participating in educational events, creating lead-generation activities, and maintaining customer and territory records using Salesforce and other company tools. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. The position also includes a monthly auto allowance, company phone and iPad, monthly internet support, annual work-from-home reimbursement, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to support a results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to travel to company, customer, hearing health care provider, and senior event sites; some out-of-state travel may be required.
Able to lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work with seniors.
Experience working in the hearing health field.

Responsibilities

Install ClearCaptions phones and other products and connect them to customers’ existing services.
Train customers on how to use their phones and service features.
Build relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other community events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone services.
Maintain adequate equipment and supply inventory to serve customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as needed.