Syracuse-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Syracuse, NY

1d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented, in-the-field professional who installs ClearCaptions equipment and trains customers—primarily seniors—in their homes to use caption telephone service and related products. The role primarily involves completing company-provided installations from leads in customers’ homes (about 90% of the time), with the remainder focused on generating referrals and building community relationships. This is a full-time, remote/work-from-home position for someone who works independently and enjoys helping people with hearing loss. The TTSM accepts and completes installations, connects ClearCaptions products to customers’ existing services, and explains product features and benefits. The manager also creates leads through customer referrals, community events, and relationships with hearing care providers and other business partners. The role reports to the Regional Sales Manager and serves an assigned sales territory. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. Additional compensation and resources include a $485 monthly auto allowance, a company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement. The company also lists a 401(k) match, annual fitness reimbursement, tuition and professional development reimbursement, growth opportunities, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and a personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic ability to use the internet.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities and demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Demonstrated discretion, sound decision-making, and ability to maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Must be authorized to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

Sales experience or other work with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other ClearCaptions products and connect them to customers’ existing services.
Train and educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and provide consumer education at senior and other community events.
Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to serve customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned by ClearCaptions in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain appropriate customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.