Riverside-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Riverside, CA

7d•$75,000 - $80,000•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer-service-oriented, in-the-field role focused on helping customers—primarily seniors and people with hearing loss—use ClearCaptions telephone-captioning equipment and services. The manager primarily completes company-provided installations in customers’ homes, connects equipment to customers’ existing services, and trains customers on product features and benefits. The role also generates leads through referrals, community events, and relationships with hearing care providers and other business partners. This is a full-time, remote/work-from-home position for someone who works independently and enjoys building relationships with a variety of people. The position reports to the Regional Sales Manager and requires extensive regional car travel and occasional air travel. Earnings are listed as $75,000–$80,000 with uncapped upside, including a $45,000 base salary.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car within the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Demonstrated discretion, sound decision-making, and ability to maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals with hearing loss.

Nice To Haves

Sales experience or other work with seniors.
Experience working in the hearing health field.
Versatility, comfort with variety and challenge, and enthusiasm for a fast-paced environment.
Initiative, motivation to innovate, problem-solving ability, and a growth mindset.
Alignment with the company’s core values: Integrity, Accountability, Collaboration, Service, and Quality.

Responsibilities

Install ClearCaptions phones and other products and connect them to customers’ existing services.
Educate customers on using the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create and attend senior and other community events to educate consumers.
Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies for customer service.
Create lead-generation activities and generate referrals.
Adapt to new responsibilities and opportunities as necessary.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior-citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.