Riverside-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Riverside, CA

6d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a caring, customer-service-oriented field professional who installs ClearCaptions equipment in customers’ homes and trains them to use the equipment and caption telephone service. Most of the role involves conducting company-provided installations, with the remainder focused on generating referrals and building relationships in the local community. The position serves a customer base that is primarily seniors and people with hearing loss, and requires working independently across an assigned sales territory. The TTSM develops leads through customer referrals, relationships with hearing care providers and other business partners, and events that educate consumers about the equipment and service. The role is remote/work from home, reports to the Regional Sales Manager, and includes extensive local car travel and occasional air travel. Compensation is described as an earning range of $75,000–$80,000 with uncapped upside and a $45,000 base salary.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent interpersonal and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities under demanding timeframes.
Ability to collaborate with colleagues and staff to foster a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency with MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to sit, stand, and walk for extended periods; keyboard; view a computer monitor, tablet, and cell phone; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and provide consumer education at senior and other events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to service customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as needed.