Direct Sales - Territory Training & Sales Manager

ClearCaptions•Raleigh, NC

1d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer-service-oriented, field-based role focused on helping people with hearing loss use ClearCaptions equipment and services. The manager conducts installations in customers’ homes, connects caption phones or other products to customers’ existing services, and trains customers on product features. The position primarily involves company-provided installation leads, with the remainder of the time spent generating referrals, developing community relationships, and educating potential customers and referral partners. The role works independently across an assigned sales territory and involves regular interaction with senior citizens, hearing professionals, retirement communities, and community organizations. It is a remote/work-from-home position reporting to the Regional Sales Manager, with extensive local driving and occasional air travel. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer experience.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Authorization to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

Sales experience or other work with seniors.
Experience working in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other community events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to service customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned by ClearCaptions in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.