Chattanooga-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Chattanooga, TN

6d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a passion for helping people with hearing loss. This full-time, field-focused role primarily involves installing ClearCaptions equipment and training customers—mostly seniors—in their homes. The role also includes generating referrals, building community relationships, and educating consumers and hearing professionals about ClearCaptions caption telephone services. The position is remote/work from home, with extensive local travel by car and occasional air travel, and reports to the Regional Sales Manager. ClearCaptions is a technology service company founded in 2011 to help people with hearing loss communicate by telephone. Its products and services use automatic speech recognition, human captioning, product development, and customer support. As an FCC-certified telephone captioning provider, the company follows industry standards for privacy, security, and professionalism. The stated earning range is $75,000–$80,000, including a $45,000 base salary, with uncapped upside. The position also includes a monthly auto allowance, company phone and iPad, monthly internet support, annual work-from-home reimbursement, and other listed benefits.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals who have hearing loss.
Must be authorized to work in the United States for any employer without current or future visa sponsorship.

Nice To Haves

Sales experience or other work with seniors is preferred.
Experience working in the hearing health field is beneficial.

Responsibilities

Install ClearCaptions phones and other products and connect them to customers’ existing services.
Train and educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and provide consumer education at senior and other events.
Build relationships with and educate local hearing professionals about ClearCaptions caption telephone services.
Maintain adequate inventory of equipment and supplies for customer service.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.