Syracuse-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Syracuse, NY

6d•$75,000 - $80,000•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a full-time, remote/work-from-home field position serving a local sales territory and reporting to the Regional Sales Manager. The role primarily involves installing ClearCaptions equipment in customers’ homes and training customers—mostly seniors—on the features and benefits of caption telephone service. The TTSM also generates leads, develops referrals, and builds relationships with community organizations, retirement communities, hearing professionals, and other business partners. The position requires independent work, extensive local car travel, occasional air travel, and flexible hours, including weekends. ClearCaptions is a technology service company founded in 2011 to help people with hearing loss communicate through telephone captioning services. The company serves a mostly senior customer base and describes its focus as improving customers’ lives, social connections, and independence. It is an FCC-certified telephone captioning provider and emphasizes privacy, security, and professionalism.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent interpersonal and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities under demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to travel to company, customer, hearing healthcare provider, and senior event sites, primarily locally, with some out-of-state travel possibly required.
Ability to sit, stand, and walk; use a keyboard; view a computer monitor, tablet, and cell phone at close range; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work with seniors.
Experience working in the hearing health field.

Responsibilities

Install ClearCaptions phones and other products, and connect them to customers’ existing services.
Train customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and provide consumer education at senior and other events.
Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
Maintain sufficient inventory of equipment and supplies to serve customers.
Develop lead-generation activities and generate referrals.
Maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as needed.

Benefits

$45,000 base salary and stated earning range of $75,000–$80,000 with uncapped upside.
$485 monthly auto allowance.
Company phone and iPad.
Monthly internet reimbursement.
Annual work-from-home reimbursement.
401(k) match.
Annual fitness reimbursement.
Tuition reimbursement.
Professional development reimbursement.
Growth opportunities.
Comprehensive benefits package.