Program Manager, Change Management, Adoption and Training

Humane World • Washington, DC

2d • Remote

About The Position

Humane World for Animals is seeking a Program Manager for its Technology and Information Solutions department. The role leads technology adoption and workforce readiness across the organization, partnering with technology and functional teams to ensure technology investments are understood and successfully adopted. Through change management, communications, and training, the Program Manager helps colleagues build digital fluency, embrace new ways of working, and realize the value of technology-enabled change. The position is US-based in the DC Metro Area and is remote eligible.

Requirements

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience.
• At least five years of experience leading organizational change management, technology adoption, training, employee enablement, or related initiatives.
• Knowledge of organizational change management principles, methodologies, and best practices.
• Experience developing and executing stakeholder engagement and communication strategies.
• Knowledge of instructional design principles.
• Experience delivering remote and in-person training.
• Experience using learning, collaboration, communication, instructional design, and analytics tools to support employee enablement and technology adoption.
• Comfort working in a fast-paced environment with frequent deadlines; high energy, self-motivation, and a proactive approach.
• Ability to multitask and be flexible regarding workload and assignments.
• Ability to exercise judgment.
• Strong written and verbal communication skills.
• Attention to detail and commitment to excellence, demonstrated through quality and timely outcomes.
• Ability to work independently and effectively as a team member.

Nice To Haves

• Prosci or CCMP change management certification.
• Strong interest in animal protection issues.

Responsibilities

• Lead organizational change management and technology adoption for technology programs and initiatives, including developing and executing strategies, plans, communications, training, readiness activities, and adoption measurement frameworks.
• Develop and deliver technology and process-change training through instructor-led and virtual sessions, demonstrations, workshops, onboarding activities, and self-paced learning.
• Create, maintain, and curate learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials.
• Monitor technology adoption, proficiency, user feedback, and support trends; evaluate change and adoption efforts; identify improvements; and recommend ways to enhance user experience and technology utilization.
• Develop and execute communication strategies and stakeholder engagement plans that build awareness, understanding, and commitment to technology-related changes.
• Assess organizational and user readiness by identifying adoption barriers, stakeholder concerns, training needs, and change impacts; develop and implement strategies to address readiness gaps.
• Act as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts and explaining new capabilities, changes, roles, and responsibilities.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager