Program Manager, Change Management, Adoption and Training

Humane World for Animals: Apply • Washington, DC

3d • $71,000 - $106,600

About The Position

Humane World for Animals is seeking a Program Manager for its Technology and Information Solutions department. The role leads technology adoption and workforce readiness across the organization, partnering with technology and functional teams to ensure technology investments are understood and successfully adopted. Through change management, communications, and training, the Program Manager helps colleagues build digital fluency, embrace new ways of working, and realize the value of technology-enabled change. The position is based in the DC Metro Area and is remote eligible. The general salary range for this full-time position is $71,000–$106,600; offers are commensurate with experience, qualifications, skills, training, and education.

Requirements

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience.
• At least five years of experience leading organizational change management, technology adoption, training, employee enablement, or related initiatives.
• Knowledge of organizational change management principles, methodologies, and best practices.
• Experience developing and executing stakeholder engagement and communication strategies.
• Knowledge of instructional design principles.
• Experience delivering remote and in-person training.
• Experience using learning, collaboration, communication, instructional design, and analytics tools to support employee enablement and technology adoption.
• Comfort working in a fast-paced environment with frequent deadlines; high energy, self-motivation, and a proactive approach.
• Ability to multitask and be flexible regarding workload and assignments.
• Ability to exercise judgment.
• Strong written and verbal communication skills.
• Attention to detail and commitment to excellence, demonstrated through quality and timely outcomes.
• Ability to work independently and effectively as a team member.

Nice To Haves

• Prosci or CCMP change management certification is strongly preferred.
• Strong interest in animal protection issues is preferred.

Responsibilities

• Lead organizational change management and technology adoption for technology programs and initiatives by developing and executing change strategies, plans, communications, training, readiness activities, and adoption measurement frameworks.
• Develop and deliver training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding, and self-paced learning.
• Create, maintain, and curate learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials.
• Monitor technology adoption, proficiency, user feedback, and support trends; evaluate change and adoption strategies; identify improvement opportunities; and recommend ways to enhance user experience, technology utilization, and value.
• Develop and execute communication strategies and stakeholder engagement plans to build awareness, understanding, and commitment for technology-related changes.
• Assess organizational and user readiness for technology initiatives and process changes, identify adoption barriers, stakeholder concerns, training needs, and change impacts, and implement strategies to address readiness gaps.
• Serve as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts and helping stakeholders understand new capabilities, changes, roles, and responsibilities.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level