Digital Adoption & Change Management (Hybrid)

Mile Two, LLC • Dayton, OH

11h • Hybrid

About The Position

Mile 2 is hiring for a Digital Adoption & Change Management role focused on developing and implementing adoption plans for new digital product rollouts and legacy product sunsets across internal and external user groups. The role applies behavioral frameworks, impact analyses, and risk assessments to identify user friction and design interventions that reduce disruption and resistance. It defines behavioral metrics, usage telemetry, and success KPIs to measure adoption and the return on investment of change initiatives.

The position works closely with internal and external product owners, stakeholders, product managers, business units, and client groups to align change strategies with product roadmaps, release schedules, business objectives, and user impacts. It advises on integrating change management into Agile product delivery, facilitates stakeholder mapping and readiness assessments, and supports executive alignment. The role also delegates communications and training needs to Digital Adoption Team members and collaborates with instructional designers, technical trainers, communications leads, and Digital Adoption Platform specialists to align training and in-app guidance with adoption plans.

Requirements

• Demonstrated expertise in established change-management methodologies and psychological principles of behavioral design and motivation.
• Proven ability to manage multifaceted adoption plans, direct work streams across multidisciplinary teams, and influence stakeholders at all organizational levels.
• Ability to diagnose user friction, analyze behavioral data, and develop targeted nudges and change-enablement programs.
• Skill in building trust, navigating complex enterprise matrix structures, and aligning disparate team goals.
• Ability to translate high-level product strategy into actionable change and communication roadmaps.
• Competency in using quantitative metrics and qualitative feedback to iteratively refine adoption tactics.

Nice To Haves

• Certified Change Management Professional (CCMP) or Prosci Change Practitioner certification.
• Direct experience with Digital Adoption Platforms such as WalkMe, Pendo, Whatfix, or Appcues.
• Strong background in survey design, psychometrics, advanced statistical analysis, and organizational research methodologies.

Responsibilities

• Lead development and implementation of end-to-end change-management-focused adoption plans for new digital product rollouts and legacy product sunsets.
• Apply behavioral frameworks, impact analyses, and risk assessments to identify friction points and design interventions that minimize disruption and resistance.
• Define behavioral metrics, usage telemetry, and success KPIs to measure adoption velocity and the ROI of change initiatives.
• Maintain alignment with internal and external product owners and stakeholder groups on product roadmaps, release schedules, business objectives, and user impacts.
• Advise product managers, business units, and external client groups, integrating change strategies into Agile product delivery lifecycles.
• Facilitate stakeholder mapping, readiness assessments, and executive alignment sessions to build cross-functional buy-in.
• Delegate adoption-plan communications and training work to appropriate Digital Adoption Team members, defining scope, objectives, and delivery timelines.
• Collaborate with instructional designers, technical trainers, the communications lead, and Digital Adoption Platform specialists to align training content and in-app guidance with adoption plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed