Digital Adoption Specialist

Insperity•Kennesaw, GA

About The Position

The Digital Adoption Specialist is responsible for implementing, optimizing, and supporting Workday HCM solutions across the organization. The role combines functional expertise in Workday with business process knowledge and executive presence. It includes leading client-facing engagements, gathering and documenting functional requirements, configuring Workday modules, and driving user adoption through training, testing, and change management initiatives. The specialist works with stakeholders and internal project teams to deliver implementations, provide strategic guidance, support testing and documentation, and ensure a successful transition to ongoing HRScale service teams. The role may require travel to client sites for discovery and project meetings.

Requirements

Seven or more years of experience in Workday HCM implementation, systems integration, or enterprise HRMS platforms.
Experience with mid-size clients (500 employees and greater) and facilitating meetings with C-suite.
Workday Certification is required or must be obtained shortly after hire.
Strong understanding of HR, payroll, and benefits processes and compliance requirements.
Excellent interpersonal, communication, and presentation skills.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple complex tasks independently.
Experience in change management, training development, and user adoption strategies.

Nice To Haves

A bachelor’s degree in Management Information Systems, Business, or a related field, or four years of related work experience, is desired.
Knowledge of the Professional Employer Organization (PEO) industry is preferred.

Responsibilities

Lead discovery sessions with stakeholders to gather and document functional business requirements and process flows.
Configure and optimize one or more Workday modules: HCM & Compensation, Payroll, Time Tracking & Absence, or Talent.
Collaborate with internal project teams to meet implementation milestones and deadlines.
Provide strategic guidance on Workday implementation and digital adoption best practices.
Conduct system integration and user acceptance testing, create test scripts, and validate results.
Create and maintain standard operating procedures, process maps, and functional documentation.
Lead client status calls, identify issues, and recommend solutions to support successful onboarding and retention.
Travel to client sites as needed for discovery and ongoing project meetings.
Ensure successful transition to ongoing HRScale service teams.
Serve as a subject matter expert and mentor to less senior team members.