Digital Adoption Manager (Remote)

First American•Santa Ana, CA

8d•Remote

About The Position

The Digital Adoption Manager supports adoption of digital platforms and AI-enabled workflows across title and settlement operations. Working with market and branch leaders, Product, Technology, Learning and Development, and other partners, this role helps teams prepare for, use, and sustain new tools in their daily work. The manager supports pilots and launches, gathers user and leadership feedback, tracks adoption, and helps resolve barriers so that technology delivers practical value for the business. The role partners with market and branch leaders to support digital adoption goals and connect new tools to operational priorities. It supports implementation across pilots, launches, and post-launch follow-up, including hands-on assistance during early adoption. The manager tracks adoption metrics, reviews user feedback, identifies opportunities to improve engagement, helps teams incorporate tools into daily workflows, and serves as a liaison between Operations and Product or Technology teams. The role also supports user testing and role-based training, communicates with stakeholders, escalates adoption challenges, contributes to cross-functional problem solving, and shares progress and success stories. Other duties may be assigned.

Requirements

3–5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
Experience working with market or branch-level leaders.
Demonstrated success supporting the adoption of new technology or digital platforms.
Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work.
Change management and stakeholder engagement skills.
Ability to translate user needs into product and operational improvements.
Strong communication, facilitation, and relationship-building skills.
Ability to work across Operations, Product, Technology, and Learning and Development.
Comfort working in a fast-evolving, innovation-driven environment.
Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption.
Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs.
Assist with user testing and communicate clearly with stakeholders throughout rollouts.
Partner with Learning and Development to support role-based training and reinforce new ways of working.
Identify and escalate adoption challenges, contribute to cross-functional problem solving, and share progress and success stories.
Perform other duties as assigned.