Adoption Manager

RTX•Farmington, CT

7d•Hybrid

About The Position

The Adoption Manager will drive the successful adoption and sustained use of enterprise technology products, platforms, and processes across RTX. Reporting to the Associate Director of Data and AI, this role develops and executes adoption strategies that connect technology investments to measurable business outcomes. Working across change management, enablement, and customer success, the manager leads adoption specialists and business champions, oversees training and communications, and uses adoption metrics to improve user proficiency, engagement, and return on investment.

Requirements

Typically requires a university degree or equivalent experience and at least 8 years of relevant experience, or an advanced degree in a related field and at least 5 years of experience.
At least 5 years of experience in change management, technology adoption, enablement, customer success, or a related field.
At least 2 years of experience leading people, teams, or cross-functional programs.
Experience driving adoption of enterprise software, technology platforms, or large-scale process changes.
Experience defining, tracking, and reporting adoption metrics to measure engagement, proficiency, and business outcomes.

Nice To Haves

Project Management Professional (PMP) certification.
Strong communication, organizational, and stakeholder management skills, with the ability to influence and coordinate across cross-functional teams.
Experience with digital adoption platforms, user analytics, and adoption measurement tools.
Experience supporting the rollout and adoption of SaaS, cloud, AI, or enterprise collaboration technologies.
Familiarity with Agile delivery methodologies and product-led growth practices.
Strong change leadership skills, including the ability to guide stakeholders through uncertainty and address resistance with empathy.
Ability to influence without direct authority and build support among executives, managers, and frontline users.
Experience translating adoption data into actionable insights, improvement plans, and business recommendations.
Strong program management skills and ability to manage multiple initiatives concurrently while meeting timelines and objectives.
Experience coaching and developing team members, business champions, and super-users.
A user-focused mindset and ability to understand business workflows and design effective enablement strategies for different audiences.

Responsibilities

Define and own adoption strategies and roadmaps for priority technology and business change initiatives, aligning activities with business objectives and measurable outcomes.
Assess change impacts and organizational readiness across user groups, tailoring adoption approaches to different audiences and business needs.
Partner with product, engineering, and project leaders to incorporate adoption planning from initiative inception through launch and ongoing use.
Lead a network of business champions and super-users to encourage engagement, share best practices, and support sustained adoption across departments.
Lead and develop a team of adoption specialists, establish team goals, manage workloads, and report progress to senior stakeholders.
Oversee training programs, learning paths, playbooks, user guides, and in-application guidance to improve user knowledge and proficiency.
Plan and execute communication campaigns before, during, and after product launches and organizational changes.
Establish feedback mechanisms, including surveys, lunch-and-learn sessions, office hours, and user forums, and use feedback to improve adoption strategies.
Define adoption KPIs and develop dashboards to measure usage, proficiency, engagement, and business value.
Analyze adoption data to identify barriers, resistance, and low-adoption user groups, then develop targeted interventions.
Report adoption health, progress, and return on investment to executive sponsors and senior leadership.
Advise executive sponsors and recommend actions to drive and sustain organizational change.
Coordinate with third-party vendors and internal support teams to resolve adoption barriers and improve the user experience.
Develop repeatable adoption frameworks, methodologies, and best practices for future enterprise initiatives.

Benefits

Compensation
Healthcare
Wellness benefits
Retirement benefits
Work/life benefits
Career development and recognition programs
Parental leave, including paternal leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation may be available, depending on position level and collective-bargaining coverage.