Adoption Manager (AM3)

Oracle•United States,

1d•$74,100 - $148,300

About The Position

The Adoption Manager collaborates with internal and external client stakeholders to execute adoption and efficiency plans that achieve client goals. The role manages and directs project scope, identifies risks, and proposes resolution strategies to leadership. It localizes client adoption plans using best practices, behavior change techniques, and adult learning principles. The manager is also an active member of the Adoption community, mentoring and educating associates on adoption strategy and promoting consistent use of best practices across engagements. The role oversees one or more client engagements, including project operations and financials, and supports client executives and leaders in promoting a positive caregiver experience. It develops and reports on adoption plans, onboarding and ongoing education, analytics, progress, performance indicators, and value achieved. The position may require travel up to 25%, additional or irregular hours as needed, and the ability to obtain and maintain a federal clearance; U.S. citizenship is required.

Requirements

Must be able to obtain and maintain a federal clearance.
Must be a U.S. citizen.
Willingness to work additional or irregular hours as needed and allowed by local regulations.

Nice To Haves

Bachelor's degree or equivalent relevant work experience.
Master's degree or equivalent relevant work experience.
At least 5 years of project management work experience.
Project Management Professional (PMP) certification from the Project Management Institute (PMI).

Responsibilities

Analyze user experience and other client outcome data and use organizational change techniques and adult learning principles to develop client adoption plans.
Consult with internal and external client stakeholders to propose and execute adoption strategies that achieve client objectives.
Build and strengthen relationships with client executives and leaders to promote a positive caregiver experience.
Oversee and deliver project scope and manage financials and other project operations for one or more client engagements.
Identify and troubleshoot project issues and risks, propose resolution strategies, and escalate as appropriate.
Direct and enable adoption associates responsible for client deliverables, helping overcome client resistance and other barriers.
Propose approaches for creating and delivering onboarding and continuous education plans for assigned products and offerings.
Educate clients about available analytics tools and adoption best practices.
Provide analysis and reporting to internal and external client stakeholders on progress, key performance indicators, and value achieved.
Train associates within the analytics and adoption community and share process and best-practice improvement suggestions with leaders.
Work in accordance with corporate and organizational security policies, safeguard corporate and client assets, and take appropriate action to prevent and report security compromises.
Travel up to 25% as needed.
Perform other responsibilities as assigned.