Services AI Change Management & Adoption Leader

GE Vernova

7d•$114,100 - $190,200•Remote

About The Position

The Services AI Change Management & Adoption Leader drives the hands-on activation and sustained adoption of AI-enabled solutions across the Gas Power Services business. Working closely with business process owners, GenAI Process Managers, and IT/Digital Transformation teams, this role defines and executes a repeatable change management playbook for Services AI initiatives to ensure readiness, adoption, and measurable business impact at the initiative level. The role owns the Context Management process, ensuring fleet-, unit-, and site-specific business context is structured, maintained, and accessible to support effective AI solutions. It also acts as a change agent for redesigning business process flows to enable AI transformation. The position leads activation workshops, training and communications, change risk management, deployment hypercare, and adoption measurement. It is remote. GE Vernova lists salary ranges of $114,100–$190,200 for U.S.-based candidates and $120–$170 CAD for Canadian-based candidates; compensation may vary based on factors including experience, education, skills, and location. The role is eligible for a discretionary annual bonus.

Requirements

Bachelor’s degree in Business, Engineering, or a related discipline.
At least 8 years of experience leading change management, adoption/enablement, transformation, operational readiness, or product activation in a complex, matrixed organization.
At least 5 years of experience in Services, Supply Chain, or industrial operations roles.
Demonstrated experience leading change management for large-scale transformation projects or initiatives.
Strong understanding of business process flows, operational data structures, and how fleet-, unit-, and site-level context informs decision-making in field services environments.
English proficiency.

Nice To Haves

Past experience with Python or GenAI techniques and tools.
Experience with Field Service outage planning processes, including resource, tooling, sourcing, and training processes.
Past experience as a Service Manager, Outage Manager, or CPM.
Knowledge of Services products, processes, customer requirements, and budgeting/financial processes.
Experience managing fleet-, unit-, or site-level data and configurations in an industrial or field services environment.
Strong experience with ERP, Salesforce, ETM, ServiceMax, and Event Vision systems.
Demonstrated project management experience across a matrixed organization.
PMI Project Management Professional (PMP) certification or equivalent.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Strong organizational skills.
Credibility and influence in the organization as a change agent.
Demonstrated commitment to process improvement.
Six Sigma Green Belt, Black Belt, or equivalent quality certification.
Formal Lean training or certification, including Value Stream Mapping and Daily Management.

Responsibilities

Execute and continuously improve the standardized change management playbook for GenAI initiatives, including templates, readiness gates, activation cadence, and the hypercare model, using frameworks established by the Services AI Portfolio and Governance Leader.
Own the end-to-end Context Management process, defining how fleet-, unit-, and site-specific context is captured, structured, validated, and maintained for AI solutions.
Partner with business process owners and data teams to keep context data current, complete, and structured for AI consumption, and continuously enrich context repositories as new use cases are deployed.
Design and facilitate activation workshops that translate solution capabilities into updated standard work, roles, and operating rhythms with business process owners.
Develop and deliver train-the-trainer sessions and toolkits, including facilitator guides, job aids, FAQs, and demos, for process owners and super users.
Manage a cross-initiative change risk and dependency register and drive mitigation actions to closure.
Build stakeholder maps and sponsor plans, and coordinate targeted communications to support awareness, understanding, and sustained use of AI-enabled solutions.
Partner with DT and the Services AI Portfolio and Governance Leader to reinforce responsible AI usage, approved workflows, data handling expectations, and user guardrails through initiative-level enablement and communications.
Create role-based training materials, job aids, quick reference guides, SOP updates, and release notes, embedding enablement into workflows where possible.
Lead post-deployment hypercare, including office hours, feedback loops, issue triage coordination, and FAQ/known-issues logs, and transition solutions to steady-state support.
Define adoption and outcome metrics with process owners and analytics partners, run reporting cadences, and drive corrective actions when adoption or benefits lag.
Provide initiative-level adoption data to the Portfolio and Governance Leader for portfolio-wide reporting and ROI measurement.
Support business process flow redesign to enable AI transformation in the business.

Benefits

Medical, dental, vision, and prescription drug coverage.
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Discretionary annual bonus eligibility.