Senior Product Manager - Technical (Adoption and Change Management)

QXO•Seattle, WA

About The Position

QXO is hiring a Senior Product Manager, Technical (Adoption and Change Management) to ensure forecasting, planning, analytics, and sales products are used and trusted across the company. The role owns the operating processes around these products, including defining who produces and approves information, who receives it, when it is released, and how teams adapt their workflows. The position partners with applied science, FP&A, sales and operations planning (S&OP), demand planning, sales enablement, and training teams. It creates standard operating procedures, leads change programs, and measures success through adoption and value delivered rather than product launches.

Requirements

At least 6 years of experience in technical product management, product operations, or change management, including at least 3 years leading adoption of analytics, planning, or enterprise software.
At least 3 years of experience taking new products or processes from 0:1 end to end, through rollout and adoption.
Proven track record leading organizational change for data or software products across multiple business teams.
Experience in demand planning, S&OP, FP&A, or sales operations, and comfort working with forecasts and accuracy metrics.
Strong facilitation and stakeholder management skills with senior leaders and front-line users.
Clear written communication skills, including writing standard operating procedures, decision documents, and training materials.
Strong planning, prioritization, and cross-functional communication skills.
Bachelor's degree or equivalent practical experience.

Nice To Haves

MBA or an advanced degree in a quantitative or business field.
Change management certification or training, such as Prosci or ADKAR.
Experience rolling out forecasting, S&OP, or planning platforms.
Experience with CRM or sales enablement rollouts.
Experience working with applied science or machine learning teams to put models into daily use.
Background in distribution, supply chain, or other multi-location B2B businesses.

Responsibilities

Define and run standard operating procedures for forecast releases, including producers, sign-off, audiences, release calendars, and accuracy definitions by level.
Partner with applied science and demand planning to integrate new models into S&OP workflows, including governed overrides, reason codes, and usage tracking.
Define processes for producing, reviewing, and sharing weather and other event-driven insights, including a fast path for major events.
Lead change management for finance and planning users transitioning to supported tools, from readiness and training through cutover and support.
Partner with sales enablement on CRM rollouts and AI agent adoption, and establish an adoption scorecard for each.
Run working groups and leadership reviews, resolving disagreements into documented decisions and agreed ways of working.
Turn user feedback and process gaps into requirements and priorities for product and engineering teams.
Track adoption metrics, including releases on schedule with sign-off, active use, override rates, and SOP coverage, and report progress to leadership.