Training Manager Jobs

About The Position

Requirements

• Willingness and ability to work at any acac location within the assigned market and, in emergencies, travel to another acac market if needed.
• FiveStar customer service and problem-solving skills.
• Excellent communication skills.
• Strong leadership aptitude.
• Experience leading a team and being part of a high-performing team.
• Experience working in a fast-paced, multifaceted, customer-facing position.
• Servant leadership mentality; outgoing and friendly personality; accountability and self-motivation; high energy and a positive outlook; and a growth mindset with a desire to learn and improve.
• Ability to occasionally bend, kneel, and lift up to 50 pounds; frequent standing, walking, and reaching; and repetitive phone and computer work.

Nice To Haves

• Experience working for acac or another high-end, high-touch, service-oriented business.
• College degree preferred, or equivalent skills gained through experience.
• Lifeguard certification is a plus but is not mandatory.

Responsibilities

• Follow the MIT training plan and take ownership of assignments, projects, deadlines, training checklists, reporting requirements, and self-study.
• Maintain the confidentiality of business and HR information.
• Attend and actively participate in management team huddles and meetings.
• Complete Manager on Duty training and work MOD shifts if needed.
• Help plan, promote, and execute major club events.
• Maintain current knowledge of club policies, operating hours, programs, and services.
• Provide membership tours and sell memberships when needed; proactively greet prospective members touring with a Membership Advisor.
• Cross-train in every department by learning and practicing operational systems, protocols, and SOPs; completing onboarding and training checklists; shadowing department managers; working front-line shifts; and running departments during managers’ PTO when assigned.
• Participate in supply ordering or inventory management as applicable, strategic planning for revenue and expense management, and learning departmental financial drivers.
• Meet with Home Office executives and HR team members to learn their roles, expectations, support, direction, and available resources.
• Gain working knowledge of club management software platforms, including Club Automation, Campsite, goHappy, Happy Fox, Paylocity, and CallRail.
• Complete assigned online training, HERO and De-escalation Training, a Facility Walkthrough, and CPR and First Aid certification.
• In the Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
• Review applicable departmental annual budgets and monthly financial reports to learn key metrics, ratios, and financial drivers.
• Perform other duties or projects assigned by the Regional Manager, Vice President of Programs & Training, or location General Manager.
• When designated Interim Manager, recruit, interview, and hire department team members; onboard and train them; and provide ongoing coaching and mentoring.
• Develop work schedules based on budget and club needs; conduct annual performance reviews; communicate wage adjustments; and recognize and reward high performers.
• Approve and submit bi-weekly payroll, audit team member clock-ins and outs, and confirm accuracy.
• Address team member concerns and performance or conduct issues with the General Manager and HR team as needed.
• Operate the department within budget parameters, participate in budgeting and monthly financial reviews when applicable, drive revenue and control expenses in profit-center departments, and manage expenses in cost departments.
• Ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows applicable SOPs and club policies.
• Read, sign, and abide by Team Member Handbook policies; park in designated team member areas; and help keep the club clean.
• Attend mandatory Personal Training meetings and assist with Service Days, club programs, special events, or activities as assigned.
• Promptly respond to work-related correspondence, maintain a positive attitude, and deliver outstanding service to members and guests in accordance with FiveStar principles.