Manager-in-Training

Acac•Richmond, VA

About The Position

The acac Manager-in-Training Program provides cross-club and cross-department management and leadership experience to prepare participants for future management roles at a club or the home office. MITs learn club operations through mentoring, live and virtual training, special assignments and projects, and on-the-job practice. Areas of exposure include membership sales and marketing; fitness, group exercise, aquatics, events and sports; childcare; youth programs and summer camps; food and beverage; day spa; housekeeping and maintenance; member services; PREP; human resources; and general and financial management. MITs have a home-base club and may be assigned to different clubs and positions within their market to build experience or cover management and other key vacancies until replacements are hired and trained. Successful program completion may lead to promotion to a management position at an acac property or the home office when openings are available. The position is located in the Richmond market and reports to the Regional Manager in each market, with dotted-line reporting to the Vice President of Programs & Training.

Requirements

Be willing and able to work at any acac location within the assigned market and, in emergencies, travel to another acac market to assist.
Demonstrate FiveStar customer service and problem-solving skills.
Have excellent communication skills and strong leadership aptitude.
Have experience leading a team and participating in a high-performing team.
Have experience working in a fast-paced, multifaceted, customer-facing position.
Demonstrate a servant leadership mentality, an outgoing and friendly personality, responsibility and accountability, self-motivation, high energy, a positive outlook, and a growth mindset with a desire to learn and improve.
Obtain CPR and First Aid certification.
In the Charlottesville and Richmond markets, meet requirements to maintain a VDOE licensing folder.

Nice To Haves

Experience working for acac or another high-end, high-touch, service-oriented business.
Lifeguard certification.
A college degree; equivalent skills gained through experience are also accepted.

Responsibilities

Follow the MIT training plan and take ownership of assignments, projects, deadlines, training checklists, reporting requirements, and self-study.
Maintain the confidentiality of business and human resources information.
Participate actively in management team huddles and meetings.
Complete Manager on Duty training and work MOD shifts when needed.
Help plan, promote, and execute major club events.
Maintain current knowledge of club policies, operating hours, programs, and services.
Provide membership tours and sell memberships when needed, and proactively greet prospective members touring with a Membership Advisor.
Cross-train in every department, including learning operational systems, protocols, and SOPs; completing onboarding and training checklists; shadowing department managers; working front-line shifts; and running departments during managers’ PTO.
Participate in supply ordering or inventory management as applicable, strategic planning for revenue and expense management, and learning departmental financial drivers.
Meet with Home Office executives and HR team members to understand their roles, expectations, support, direction, and available resources.
Gain working knowledge of club management software, including Club Automation, Campsite, goHappy, Happy Fox, Paylocity, and CallRail.
Complete assigned online training courses, HERO and De-escalation Training, and a Facility Walkthrough.
Obtain CPR and First Aid certification.
In the Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
Review applicable departmental annual budgets and monthly financial reports to understand key metrics, ratios, and financial drivers.
Complete other duties or projects assigned by the Regional Manager, VP of Programs & Training, or location GM.
When serving as an Interim Manager, recruit, interview, and hire department team members; onboard and train them; and provide ongoing coaching and mentoring.
As Interim Manager, develop work schedules based on budget and club needs, conduct annual performance reviews, communicate wage adjustments, and recognize and reward high performers.
As Interim Manager, approve and submit bi-weekly payroll, audit team member time records, and address team member concerns or performance and conduct issues with the GM and HR team as needed.
As Interim Manager, operate the department within budget, participate in budgeting and monthly financial reviews as applicable, drive revenue and control expenses in profit centers, and manage expenses in cost departments.
As Interim Manager, ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows applicable SOPs and club policies.
Read, sign, and abide by the Team Member Handbook policies.
Park in designated team member areas and help maintain club cleanliness throughout the facility.
Attend mandatory Personal Training meetings.
Assist with Service Days, club programs, special events, and activities as assigned.
Promptly respond to work-related correspondence, maintain a positive attitude, and deliver outstanding member and guest service according to acac’s FiveStar principles.