Store Manager in Training - East District - Full-time

GISP-DGR & Transportation • Monroe, NC

2d

About The Position

Assists with the management, leadership, and operations of a retail store and donation center. The role develops the operational and leadership skills needed to perform Store Manager duties, working with the District Manager and Store Managers. The position may require travel to retail locations within and outside the assigned home district.

The Store Manager in Training helps oversee sales and production, expenses and payroll budgets, personnel matters, accounting, merchandising, loss prevention, and staff development. The role supports hiring and onboarding, ensures employees receive required training, monitors sales reports and cash receipts, coordinates shipments, opens and closes the store, handles administrative duties, resolves customer concerns, and manages the production and presentation of donated goods. The position supervises store personnel in the Store Manager’s absence or at the direction of the Store Manager or District Manager.

The position starts at $22.00, with annual merit increases and production bonuses. Team members can access career development and skill training classes at no cost and receive a team member discount. Full-time team members are eligible for medical, dental, and vision insurance and paid time off. The role also offers quarterly incentive pay based on store performance, with eligible team members potentially earning more than $1,000 per quarter based on results.

Requirements

• High school diploma or GED and two years of retail management experience, or an equivalent combination of education and experience.
• Valid Class C driver’s license, car insurance, and reliable automobile.
• Ability to perform each essential duty satisfactorily.
• Ability to meet the physical demands and work environment requirements of the role, with reasonable accommodations available for individuals with disabilities.
• Demonstrate the leadership competencies described for a TEAM Leader, including mission and community orientation, inclusion, relationship-building, communication, staff development, accountability, business acumen, stewardship, emotional maturity, integrity, and capacity for change.

Responsibilities

• Work with the District Manager and Store Managers to develop the operational and leadership skills needed to perform Store Manager duties.
• Direct retail store activities and manage sales and production, expenses and payroll budgets, personnel issues, accounting, merchandising, loss prevention, and staff development.
• Support the Store Manager with interviewing, hiring, and onboarding new employees.
• Ensure employees are trained and developed in their positions and attend required orientations and training classes.
• Confirm daily sales reports and cash receipts, ensure deposits are made regularly, and submit reports according to Agency policies.
• Coordinate shipments and make adjustments to maintain adequate product and achieve sales goals.
• Open and close the store and perform administrative and clerical duties, including bank deposits and securing the building, according to established guidelines and the Store Manager’s direction.
• Issue refunds and resolve customer complaints; ensure customers and donors receive prompt, courteous service.
• Manage donated-goods production to maximize sales potential and rotate, categorize, and arrange merchandise by color according to established guidelines.
• Perform store personnel duties as needed.
• Maintain and motivate a positive sales team through communication, incentives, and evaluations.
• Report known or suspected security or theft problems to the Store Manager or another member of management.
• Supervise store employees and activities in the Store Manager’s absence or at the direction of the Store Manager or District Manager.
• Assist with planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems; and managing the budget.
• Report the need for building or equipment repairs and replacements to the Store Manager and/or the Retail Operations Director or Area Operations Director.
• Perform other job-related tasks as assigned by the Store Manager and/or the Retail Operations Director or Area Operations Director.
• Travel to other retail locations within and outside the assigned home district.

Benefits

• Annual merit increases
• Production bonuses
• No-cost career development and skill training classes
• Team member discount
• Medical insurance for eligible full-time team members
• Dental insurance for eligible full-time team members
• Vision insurance for eligible full-time team members
• Paid time off for eligible full-time team members
• Quarterly incentive pay based on store performance, with potential payouts exceeding $1,000 per quarter based on results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED