Store Manager in Training - East District - Full-time

Goodwill Industries of the Southern Piedmont • Monroe, NC

3d

About The Position

The Store Manager in Training assists with the management, leadership, and operations of a retail store and donation center. The role works with the District Manager and Store Managers to develop the operational and leadership skills needed to perform Store Manager duties. It may require travel to other retail locations within and outside the assigned home district.

The position supports store performance through sales and production management, expense and payroll control, personnel administration, accounting, merchandising, loss prevention, and staff development. It assists with hiring and onboarding, employee training, shipment coordination, daily sales and cash reporting, store opening and closing, deposits, customer service, donated-goods production, and merchandise organization. The Store Manager in Training performs store personnel work as needed and supervises employees in the Store Manager’s absence or at the direction of the Store Manager or District Manager.

Starting pay is $22.00, with annual merit increases and production bonuses. The position also offers quarterly incentive pay based on store performance, with eligible team members potentially earning more than $1,000 per quarter based on results. Team members can access career development and skill training classes at no cost and receive a team member discount. Full-time team members are eligible for medical, dental, and vision insurance and paid time off.

Requirements

• High school diploma or GED and two years of retail management experience, or an equivalent combination of education and experience.
• Valid Class C driver's license, car insurance, and reliable automobile.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Demonstrate the leadership competencies described for a TEAM Leader, including mission and community orientation, inclusion, service, relationship-building, communication, staff development, accountability for quality results, business acumen, financial stewardship, emotional maturity, integrity, and capacity for change.

Responsibilities

• Travel to other retail locations within and outside the assigned home district.
• Work with the District Manager and Store Managers to develop operational and leadership skills for Store Manager duties.
• Direct retail store activities to support financial performance through sales and production management, expense and payroll control, personnel issues, accounting, merchandising, loss prevention, and staff development.
• Support the Store Manager with interviews, hiring, and onboarding new employees.
• Ensure employees are trained and developed for their positions and attend orientations and classes required by the training department.
• Confirm daily sales reports and cash receipts, ensure regular deposits, and submit reports according to agency policies.
• Coordinate shipments and adjust them to ensure adequate product for sales goals.
• Open and close the store and perform administrative and clerical duties, including bank deposits and securing the building, as directed and according to established guidelines.
• Issue refunds and resolve customer complaints; ensure prompt and courteous service to customers and donors.
• Manage donated-goods production to maximize sales potential according to established guidelines.
• Rotate, categorize, and arrange merchandise by color according to established guidelines.
• Perform store personnel duties as needed.
• Maintain and motivate a positive sales team through communication, incentives, and evaluations.
• Report known or suspected security or theft problems to the Store Manager or another member of management.
• Supervise store employees and activities in the absence of, or at the direction of, the Store Manager or District Manager.
• Assist with planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and managing budgets.
• Report building or equipment repair and replacement needs to the Store Manager and/or Retail Operations Director or Area Operations Director.
• Perform other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.

Benefits

• Annual merit increases and production bonuses.
• Quarterly incentive pay based on store performance; eligible team members may earn more than $1,000 per quarter based on results.
• No-cost career development and skill training classes.
• Team member discount.
• Medical, dental, and vision insurance for full-time team members.
• Paid time off for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED