Manager-in-Training

Acac•West Chester, PA

About The Position

The acac Manager-in-Training (MIT) Program provides cross-club and cross-department management and leadership experience to prepare participants for management roles at a club or the home office. Participants learn club operations through mentoring, live and virtual training, special assignments and projects, and on-the-job practice. Areas covered include membership sales and marketing; fitness, group exercise, aquatics, events and sports; childcare; youth programs and summer camps; food and beverage; day spa; housekeeping and maintenance; member services; PREP; human resources; and general and financial management. MITs have a home-base club and may work at other clubs in their market and in different positions to gain experience or cover management and other key vacancies until replacements are hired and trained. Demonstrated success may lead to promotion to an available management position at an acac property or the home office. The role includes following a training plan, completing cross-training and assigned courses, learning club systems and software, and meeting with home-office executives and HR team members. When assigned to lead a department as Interim Manager, the MIT is responsible for managing the department, its team, operations, and budget. The position is classified as exempt and is based in the West Chester market. The MIT reports to the Regional Manager in each market, with dotted-line reporting to the Vice President of Programs & Training.

Requirements

Willingness and ability to work at any acac location within the assigned market and, in emergencies, travel to another acac market if needed.
FiveStar customer service and problem-solving skills.
Excellent communication skills.
Strong leadership aptitude.
Experience leading a team and being part of a high-performing team.
Experience working in a fast-paced, multifaceted, customer-facing position.
Servant leadership mentality; outgoing and friendly personality; accountability and self-motivation; high energy and a positive outlook; and a growth mindset with a desire to learn and improve.
Ability to occasionally bend, kneel, and lift up to 50 pounds; frequent standing, walking, and reaching; and repetitive phone and computer work.

Nice To Haves

Experience working for acac or another high-end, high-touch, service-oriented business.
College degree preferred, or equivalent skills gained through experience.
Lifeguard certification is a plus but is not mandatory.

Responsibilities

Follow the MIT training plan and take ownership of assignments, projects, deadlines, training checklists, reporting requirements, and self-study.
Maintain the confidentiality of business and HR information.
Attend and actively participate in management team huddles and meetings.
Complete Manager on Duty training and work MOD shifts if needed.
Help plan, promote, and execute major club events.
Maintain current knowledge of club policies, operating hours, programs, and services.
Provide membership tours and sell memberships when needed; proactively greet prospective members touring with a Membership Advisor.
Cross-train in every department by learning and practicing operational systems, protocols, and SOPs; completing onboarding and training checklists; shadowing department managers; working front-line shifts; and running departments during managers’ PTO when assigned.
Participate in supply ordering or inventory management as applicable, strategic planning for revenue and expense management, and learning departmental financial drivers.
Meet with Home Office executives and HR team members to learn their roles, expectations, support, direction, and available resources.
Gain working knowledge of club management software platforms, including Club Automation, Campsite, goHappy, Happy Fox, Paylocity, and CallRail.
Complete assigned online training, HERO and De-escalation Training, a Facility Walkthrough, and CPR and First Aid certification.
In the Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
Review applicable departmental annual budgets and monthly financial reports to learn key metrics, ratios, and financial drivers.
Perform other duties or projects assigned by the Regional Manager, Vice President of Programs & Training, or location General Manager.
When designated Interim Manager, recruit, interview, and hire department team members; onboard and train them; and provide ongoing coaching and mentoring.
Develop work schedules based on budget and club needs; conduct annual performance reviews; communicate wage adjustments; and recognize and reward high performers.
Approve and submit bi-weekly payroll, audit team member clock-ins and outs, and confirm accuracy.
Address team member concerns and performance or conduct issues with the General Manager and HR team as needed.
Operate the department within budget parameters, participate in budgeting and monthly financial reviews when applicable, drive revenue and control expenses in profit-center departments, and manage expenses in cost departments.
Ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows applicable SOPs and club policies.
Read, sign, and abide by Team Member Handbook policies; park in designated team member areas; and help keep the club clean.
Attend mandatory Personal Training meetings and assist with Service Days, club programs, special events, or activities as assigned.
Promptly respond to work-related correspondence, maintain a positive attitude, and deliver outstanding service to members and guests in accordance with FiveStar principles.