Retail Store Manager in Training

Goodwill of Central & Northern Arizona•Happy Valley, OR

6d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. It oversees people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position may require transferring to or covering shifts at different stores in response to business needs, and requires reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes. Starting pay is $70,000 annually. Once training is completed, the position is eligible for a monthly bonus based on performance goals. A comprehensive Total Rewards package is available beginning the first of the month following 60 days of employment and includes medical, dental, vision, retirement, life insurance, employee assistance, paid time off, and paid holidays.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform daily tasks, assist at other stores, and attend training and development classes.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and annual operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategies to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Maintain clean, well-kept stores that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leaders to maximize area performance.
Ensure Team Members follow company standards and procedures.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance through coaching, discipline, performance improvement plans, and annual reviews; oversee staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Support company culture change and change management efforts.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores when business needs require.
Perform other related duties as assigned.