Retail Store Manager In Training

Goodwill of Central & Northern Arizona•Peoria, AZ

6d•Onsite

About The Position

The Retail Store Manager drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes operating plans to meet income, revenue, and production goals; manages payroll and operating costs; maintains store presentation and customer service standards; and ensures donations and merchandise are processed according to company standards. The position partners with the Retail District Manager, other stores, community organizations, and internal support teams to strengthen performance and ensure compliance. It also includes performance management, staffing, compensation, development, and support for company culture and change initiatives. The role requires regular, consistent in-person attendance, reliable transportation for business tasks, and the ability to transfer to or cover shifts at other stores as business needs require. Starting pay is $70,000 annually, with eligibility for a monthly performance-based bonus after successful completion of training.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform job-related tasks and travel between stores.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to increase donations.
Monitor merchandise and product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for business tasks, including bank deposits, support at other stores, and attendance at training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, and annual reviews.
Manage staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Transfer to or cover shifts at different stores as business needs require.
Perform other related duties as assigned.