Store Manager in Training

GNC Holdings•Richland, WA

About The Position

GNC's Store Manager in Training (SMIT) is a full-time hourly supervisory development role designed to prepare an individual to manage a store. Working under the leadership of a Store Manager or District Manager, the SMIT participates in hands-on training and assignments focused on store operations, business results, product management, customer service, and team leadership. The role represents GNC's health and wellness brand by providing product knowledge and tailored customer solutions consistent with the company's “Live Well” message and values. The SMIT supports the total shopping experience, including visual and operational standards, sales initiatives, customer relationships, and MYGNC Rewards. The program is intended to provide a path toward promotion to Store Manager, but selection does not guarantee promotion. Performance is assessed at the end of 90 days, considering factors including performance, available openings, and willingness to accept a promotion at any location in the designated market. The role requires five days and 40 hours per week, with scheduling requirements varying by store location. Mall and strip-center SMITs have specified evening and weekend shifts; downtown SMITs have specified weekday lunch coverage and, where applicable, an evening shift. SMITs must work at least one full Sunday per month and all major U.S. holidays when the store is open. The position involves standing or walking for up to eight hours per day, frequent reaching, bending, twisting, and repetitive hand motions, lifting up to 20 pounds frequently and up to 40 pounds occasionally, pushing or pulling up to 20 pounds, climbing ladders, working in temperatures from 50 to 85 degrees, and using a computer for up to 60% of the day.

Requirements

Ability to work five days and 40 hours per week.
Ability to meet the applicable evening, weekend, Sunday, and holiday work requirements for the store location.
Ability to stand or walk for up to eight hours per day.
Ability to frequently reach, bend, twist, and perform repetitive hand-to-finger motions and reach with hands and arms.
Ability to frequently lift up to 20 pounds and occasionally lift up to 40 pounds.
Ability to push or pull up to 20 pounds and climb ladders.
Ability to work in temperatures ranging from 50 to 85 degrees.
Ability to use a computer for up to 60% of the day.
Ability to achieve and exceed personal sales and productivity goals and help sales associates develop their sales potential.
Leadership and managerial skills, including giving feedback, recruiting, hiring, and performance management.
Willingness to accept a potential promotion at any location in the designated market, as a factor in promotion eligibility.

Responsibilities

Participate actively in training initiatives, projects, and goals with a leader to support development toward promotion.
Learn to lead, coach, and support the team in providing exceptional customer service and guidance.
Work alongside a Store Manager or District Manager to oversee daily store operations, business performance, and product management.
Support the store as a management team member and lead consistently with GNC values and policies.
Represent the GNC brand by providing expert product knowledge and promoting the “Live Well” message to customers.
Support the total shopping experience, including visual and operational elements, current sales initiatives, and customer relationships that encourage sales and repeat business, including MYGNC Rewards.
Achieve and exceed personal sales and productivity goals while helping sales associates realize their sales potential.
Build strong teams and demonstrate leadership and managerial skills, including providing ongoing feedback about work performance, recruiting, hiring, and performance management.
Open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to GNC procedures.
Attend community fairs, conferences, meetings, and other public gatherings to promote the organization's mission and initiatives.
Meet the applicable store-location scheduling requirements, including required evenings, weekends, Sundays, and holidays.