Richmond-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC • Richmond, VA

6d • $75,000 - $80,000 • Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a full-time, remote, field-based role focused on installing ClearCaptions equipment and training customers—primarily seniors—in their homes. Approximately 90% of the work is conducting company installs from leads in customer homes; the remaining time is spent generating referrals and building community relationships. The role is suited to an independent, customer-service-oriented person who is passionate about helping people with hearing loss and improving their communication and independence.

The TTSM accepts assigned installation opportunities, connects ClearCaptions phones or other products to customers’ existing services, and explains the equipment’s features and benefits. The role also generates leads through customer referrals, relationships with hearing care providers and other business partners, and educational events. The position is remote/work from home and reports to the Regional Sales Manager. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary.

Requirements

• High school diploma or equivalent.
• Outside sales experience, including business-to-business and/or business-to-consumer sales.
• Valid driver’s license and personal automobile.
• Ability to travel extensively by car in the assigned region and occasionally by air.
• Ability to work from a local home office equipped with high-speed internet.
• Proficient computer skills and basic internet use.
• Comfort working with seniors and people with disabilities.
• Availability and willingness to work flexible hours, including weekends.
• Excellent relationship-building and interpersonal skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
• Ability to collaborate with colleagues and staff to support a high-quality, results-driven, team-oriented environment.
• Demonstrated discretion, sound decision-making, and ability to maintain confidentiality.
• Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
• Ability to communicate clearly and effectively by phone and in person with individuals with hearing loss.
• Ability to travel to company, customer, hearing healthcare provider, and senior event sites, primarily locally, with some out-of-state travel possible.
• Ability to sit, stand, and walk for extended periods; keyboard; view a computer monitor, tablet, and cell phone; and lift or move boxes weighing up to 10 pounds.
• Must be authorized to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

• Sales experience or other work with seniors.
• Experience working in the hearing health field.

Responsibilities

• Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
• Train and educate customers on using the phone and its features.
• Establish relationships with retirement communities and groups in the local market.
• Create, attend, and provide consumer education at senior and other events.
• Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
• Maintain adequate inventory of equipment and supplies to service customers.
• Create lead-generation activities and generate referrals.
• Develop and maintain positive relationships with customers assigned in the sales territory.
• Participate in local senior citizens’ and hard-of-hearing organizations, events, and trade shows.
• Maintain customer and territory records using Salesforce and other company-provided tools.
• Adapt to new responsibilities and opportunities as necessary.

Benefits

• $485 monthly auto allowance.
• Company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement.
• 401(k) match.
• Annual fitness reimbursement.
• Tuition and professional development reimbursement.
• Growth opportunities.
• Comprehensive benefits package.
• Uncapped earning upside.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED