Richmond-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Richmond, VA

5d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a full-time, field-oriented role focused on installing ClearCaptions equipment and training customers—primarily seniors—in their homes. The position is suited to a customer-service-oriented person who enjoys working independently and helping people with hearing loss use caption telephone service. Most of the role involves customer installations; the remainder focuses on developing referrals and relationships in the local community. The position is remote/work from home, with extensive travel by car in the assigned region and occasional air travel. ClearCaptions provides installations for the TTSM to accept, complete, and use to educate customers about the features and benefits of the service. The TTSM also creates leads through customer referrals, partnerships with hearing care providers and other businesses, and community events. The listed earning range is $75,000–$80,000, including a $45,000 base salary, with uncapped upside. The role reports to the Regional Sales Manager.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and a personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent interpersonal and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to support a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Authorization to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

Sales experience or other work with seniors is preferred.
Experience working in the hearing-health field is beneficial.

Responsibilities

Install ClearCaptions phones and other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Build relationships with retirement communities and groups in the local market.
Create, attend, and provide consumer education at senior and other community events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to serve customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior-citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as needed.