Assistant Manager in Training

Mike's Carwash•Loveland, OH

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop Associates and Shift Managers while providing an outstanding customer experience. The role helps the team execute Mike’s Purpose and deliver on the Team Member Promise while maximizing profitability. The Assistant Manager must be capable of running the location in the General Manager’s absence and will participate in a structured management training program. The position supports customer satisfaction, location operations, hiring and team development, property and equipment maintenance, and compliance with company policies and procedures. The role requires working at least five days and 40 hours per week, including every other weekend, with the capability to close at least two nights and open one morning each week. The schedule includes a full workweek leading up to Christmas, including December 24 or December 26, unless otherwise approved. The employee must be able to transfer between stores within the market. Work is performed outdoors in temperatures from 0 to 100 degrees Fahrenheit. The employee may work with machinery with moving parts, chemicals, and gloves, and frequently wear eye or hearing protection. Physical requirements include continuous standing or walking and repetitive movements, with occasional sitting, stooping, reaching, twisting, pulling, and carrying; infrequent lifting of up to 50 pounds; and rare stair or ladder climbing.

Requirements

Two years of retail or service industry management experience, or equivalent leadership experience.
Ability to work all scheduled shifts and at least five days and 40 hours each week, including every other weekend, unless otherwise approved.
Capability to close at least two nights each week and open one morning each week.
Ability to work a full schedule the week leading up to Christmas, including December 24 or December 26.
Ability to transfer between stores within the market.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English and to speak with poise and confidence and/or effectively deal with customers.
Ability to communicate verbally and in writing and hear at a conversational level; vision sufficient for depth perception and distinguishing basic shades and colors.
Physical ability to meet the stated demands, including continuous standing or walking and repetitive movements; occasionally sit, stoop, reach, twist, pull up to 10 pounds, and carry up to 50 pounds; infrequently lift 50 pounds for up to 3 feet; and occasionally bend, kneel, and balance.

Responsibilities

Execute Mike’s Purpose and deliver on the Team Member Promise, serving as a role model for associate behavior and performance.
Promote customer satisfaction by maintaining acceptable wash quality and staffing and professionally handling customer complaints and damages.
Ensure the location operates according to company standards and guidelines, assist the General Manager with location goals, manage detergent costs and inventory, and manage staffing activities including hiring needs surveys, scheduling, and timecards.
Serve as backup to the General Manager in hiring new team members; complete orientation and training checklists; and develop the team through one-on-one meetings, quarterly performance check-ins, appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
Participate in termination proceedings and ensure open Manager checklists are completed by their scheduled end dates.
Assist the General Manager with location maintenance and repairs, complete OPEX checklists on time, track repairs that cannot be completed using the fix-it book, and maintain cleanliness throughout the carwash.
Participate in the structured management training program and pursue skills and knowledge not yet mastered.
Comply with company policies and procedures.
Complete other duties as assigned.