Assistant Manager in Training

Mike's Carwash • Florence, KY

3d • Onsite

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop Associates and Shift Managers at a location while providing an outstanding customer experience. The role models company expectations, helps deliver the Team Member Promise, and supports profitability. The Assistant Manager must be capable of running the location when the General Manager is absent. The position includes participation in a structured management training program and responsibility for developing skills and knowledge not yet mastered.

The schedule requires working all scheduled shifts and at least five days and 40 hours each week, including every other weekend, unless otherwise approved. The employee must be capable of closing at least two nights each week and opening one morning each week, work a full schedule during the week leading up to Christmas including December 24 or December 26, and be able to transfer between stores within the market.

Requirements

• Two years of retail or service industry management experience, or equivalent leadership experience.
• Ability to deal with practical problems and implement appropriate solutions.
• Ability to score at least 80% on the Money Handling Skills Assessment without a calculator.
• Ability to read product manuals, reports, workplace rules, and procedures in understandable English; speak with poise and confidence; and effectively deal with customers.
• Ability to work the required schedule, including every other weekend, specified opening and closing shifts, and the required Christmas-week schedule, unless otherwise approved.
• Ability to transfer between stores within the market.
• Ability to meet the position’s physical demands, including continuously standing or walking and performing repetitive movements; occasionally sitting, stooping, reaching, twisting, pulling and carrying; infrequently lifting up to 50 pounds; and rarely climbing stairs or ladders.
• Ability to work outdoors continuously in temperatures from 0 to 100 degrees Fahrenheit and to work with machinery and chemicals, wear gloves and eye or hearing protection, and occasionally work alone.

Responsibilities

• Model the behavior and performance expected of Associates while executing the Mike’s Purpose and delivering the Team Member Promise.
• Promote customer satisfaction by maintaining acceptable wash quality and staffing levels and professionally handling customer complaints and damage claims.
• Ensure the location operates according to company standards and guidelines, and assist the General Manager in accomplishing location goals.
• Manage detergent costs and inventory, staffing needs, scheduling, and timecards.
• Serve as backup to the General Manager in hiring new team members.
• Complete location orientation and training checklists as needed, and develop the team through one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
• Participate in termination proceedings and ensure open Manager checklists are completed by their scheduled end dates.
• Assist the General Manager with property maintenance and repairs; complete OPEX checklists on time and thoroughly; track repairs that cannot be completed using the fix-it book; and maintain cleanliness throughout the carwash.
• Participate in the structured management training program and pursue skills and knowledge not yet mastered.
• Comply with company policies and procedures.
• Complete other duties as assigned.
• Work all scheduled shifts, at least five days and 40 hours each week including every other weekend unless otherwise approved, and be capable of closing at least two nights and opening one morning each week.
• Work a full schedule during the week leading up to Christmas, including December 24 or December 26, and be able to transfer between stores within the market.

Benefits

• Pay starting at $22 per hour, plus incentives.
• The company states that it offers competitive compensation, flexible work arrangements, and comprehensive benefits, without specifying benefit details.
• The company promotes internally for top management levels and focuses on internal promotions for many other positions.
• Structured management training and employee development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed