Assistant Manager in Training

Mike's Carwash•Cincinnati, OH

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop Associates and Shift Managers while providing an outstanding customer experience. The role models the company’s purpose and team member promise, helps maximize profitability, and must be capable of running the location when the General Manager is absent. The position includes participation in a structured management training program and responsibility for pursuing skills and knowledge not yet mastered. The role requires working all scheduled shifts for at least five days and 40 hours each week, including every other weekend, unless otherwise approved. The employee must be capable of closing at least two nights per week and opening one morning per week, work a full schedule during the week leading up to Christmas (including December 24 or December 26), and be able to transfer between stores within the market.

Requirements

Two years of retail or service industry management experience, or equivalent leadership experience.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score at least 80% on the Money Handling Skills Assessment without a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English; speak with poise and confidence and effectively deal with customers.
Ability to work all scheduled shifts, at least five days and 40 hours per week, including every other weekend, unless otherwise approved.
Capability to close at least two nights each week and open one morning each week.
Availability to work a full schedule during the week leading up to Christmas, including December 24 or December 26.
Ability to transfer between stores within the market.

Responsibilities

Model and execute Mike’s Purpose and deliver on the Team Member Promise.
Promote customer satisfaction by maintaining acceptable wash quality and staffing, and professionally handling customer complaints and damages.
Ensure the location operates according to company standards and guidelines, and assist the General Manager in achieving location goals.
Manage detergent costs and inventory, staffing needs, scheduling, and timecards.
Back up the General Manager in hiring new team members; complete orientation and training checklists as needed.
Develop the team through one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
Participate in termination proceedings and ensure open Manager checklists are completed by their scheduled end dates.
Assist the General Manager with location maintenance and repairs; complete OPEX checklists on time and use the fix-it book to track repairs that cannot be completed independently.
Maintain cleanliness throughout all areas of the carwash.
Participate in the structured management training program and pursue additional skills and knowledge.
Comply with company policies and procedures.
Complete other duties as assigned.