Assistant Manager in Training

Mike's Carwash•Fort Wayne, IN

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop Associates and Shift Managers while providing an outstanding customer experience. The role models company expectations, helps deliver the Mike’s Purpose and Team Member Promise, and supports profitability. The Assistant Manager must be capable of running the location when the General Manager is absent. The position includes a structured management training program and responsibility for pursuing skills and knowledge not yet mastered. The schedule requires working all scheduled shifts, at least five days and 40 hours per week, including every other weekend unless otherwise approved; the ability to close at least two nights and open one morning each week; and a full schedule during the week leading up to Christmas, including December 24 or December 26. The role may require transferring between stores within the market. Work is performed outdoors in temperatures from 0 to 100 degrees Fahrenheit. The employee may work with moving machinery and chemicals, wear gloves and eye or hearing protection, and occasionally work alone. Physical demands include continuous standing or walking and repetitive movements; occasional sitting, stooping, reaching, twisting, pulling, carrying, bending, kneeling, and balancing; infrequent lifting of up to 50 pounds; and rare climbing of stairs or ladders. The role also requires verbal and written communication, conversational-level hearing, and vision for depth perception and distinguishing basic shades and colors.

Requirements

Two years of retail or service industry management experience, or equivalent leadership experience.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score at least 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English; speak with poise and confidence; and effectively deal with customers.
Ability to work all scheduled shifts, at least five days and 40 hours each week, including every other weekend unless otherwise approved.
Capability to close at least two nights each week and open one morning each week.
Ability to work a full schedule during the week leading up to Christmas, including December 24 or December 26.
Ability to transfer between stores within the market.
Ability to meet the described physical demands, including continuous standing or walking and occasional handling of loads up to 50 pounds.

Responsibilities

Execute the Mike’s Purpose and deliver on the Team Member Promise, serving as a role model for associate behavior and performance.
Promote customer satisfaction by maintaining acceptable wash quality and staffing, and professionally handling customer complaints and damages.
Ensure the location operates according to company standards and guidelines, and assist the General Manager in accomplishing location goals.
Manage detergent costs and inventory, and manage staffing through hiring-needs surveys, scheduling, and timecards.
Serve as backup to the General Manager in hiring new team members.
Complete location orientation and training checklists as needed, and support ongoing team development through one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
Participate in termination proceedings and ensure open Manager checklists are completed by their scheduled end dates.
Assist the General Manager with property maintenance and repairs, complete OPEX checklists thoroughly and on time, and use the fix-it book to track repairs beyond the employee’s capabilities.
Maintain cleanliness throughout all areas of the carwash, including areas not visible to customers.
Participate in the structured management training program and pursue unmastered skills and knowledge.
Comply with company policies and procedures.
Complete other duties as assigned.