External Manager in Training

Circle K Stores•Glen Ellyn, IL

6d•Onsite

About The Position

The External Manager in Training role is responsible for managing store employees and site operations, including customer service, store presentation, training, communication, safety, planning, reporting, and financial performance. The position works with minimal direction and supervision and is expected to act as an effective manager, supervisor, and leader. Most work is indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures in walk-in coolers or freezers and to noise. The listed hiring range is $20.00 to $20.25. Circle K is an Equal Opportunity Employer and complies with the ADA and applicable state and local disability laws. Reasonable accommodations may be available to applicants with disabilities unless they impose an undue hardship.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analysis of reports, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work outdoors occasionally and tolerate occasional cold-temperature extremes and noise.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, and manage employees to support excellent customer service.
Assign tasks and maintain a clean, stocked, organized, and well-kept site in accordance with Company standards.
Maintain a professional and supportive image with subordinates and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely and professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and duties as assigned or delegated by the supervisor.
Perform occasional outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.