External Manager in Training

Circle K • Pearland, TX

5d • Onsite

About The Position

The External Manager in Training role prepares the employee to manage a store site and its employees. The position is responsible for recruiting, hiring, training, scheduling, supervising, and developing employees; maintaining customer service and site standards; building professional relationships with suppliers and the community; communicating with employees and the Market Manager; organizing site operations and records; and managing sales, expenses, inventory, cash, and profitability. The work is primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may also be exposed to occasional cold temperatures while supervising work in a walk-in cooler or freezer, and to occasional noise. The role requires working with minimal direction and consistently serving as an effective manager, supervisor, and leader. The job description may change as business needs require.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience sufficient to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analysis of reports and inventory and cash control.
• Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.
• Availability for day shifts on weekdays and weekends.
• Ability to work indoors and occasionally outdoors, and to tolerate occasional cold temperature extremes and noise.

Nice To Haves

• Retail sales experience.
• High school diploma or GED.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
• Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to company standards.
• Maintain a professional and supportive image among subordinates and the supervisor.
• Schedule employees within company guidelines to maximize customer service and maintain the site image.
• Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop positive, professional relationships with suppliers.
• Promote excellent service and resolve customer complaints promptly and professionally.
• Promote and ensure a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
• Train employees to meet company standards for customer service, site image, and marketing execution.
• Train employees on safety procedures and promote safety awareness.
• Ensure all employees receive appropriate communications in a timely manner.
• Hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop specific action plans to achieve desired objectives.
• Organize and maintain site files and manuals.
• Supervise employees to ensure required and requested reports are completed accurately and on time.
• Supervise employees to ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other financial analysis necessary to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.
• Work outdoors as needed to clean parking lots and gas pumps and take out garbage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED