External Manager in Training

Circle K•Socorro, TX

4d•Onsite

About The Position

The External Manager in Training role is responsible for leading and managing store operations, employees, customer service, site presentation, safety, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, supervises, and develops employees; ensures the site is clean, stocked, organized, and presented according to company standards; maintains professional relationships with suppliers and customers; and addresses customer complaints. The role also oversees employee communications and training, site records and reporting, merchandise presentation, and compliance with employment-related postings. Financial duties include reviewing sales and expenses, managing merchandise margins and P&L forecasts, and safeguarding funds. The position generally involves indoor work, with periodic outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, and supervise enthusiastic employees, ensuring excellent customer service.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and maintained according to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site’s image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers and promote excellent customer service.
Resolve customer complaints promptly and professionally.
Promote a safe, positive public image within the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Promote safety awareness.
Ensure employees receive appropriate communications in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and duties as needed to maximize sales and net profits or as assigned or delegated by a supervisor.