External Manager In Training

Circle K•Peoria, AZ

7d•Onsite

About The Position

The External Manager In Training role supports store operations and prepares to manage the functions performed by Store Managers, Customer Service Representatives, and Assistant Site Managers. The position includes leading, hiring, training, and supervising employees; maintaining customer service and site standards; managing communications and site organization; and analyzing financial information to maximize sales and net profits. The role requires working with minimal direction and supervision and serving as an effective manager, supervisor, and leader. The work is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may occasionally encounter extreme cold while supervising work in a walk-in cooler or freezer, as well as occasional noise. Duties and requirements may change as business needs require.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train others in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, and train enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures.
Promote safety awareness.
Ensure employees receive appropriate communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Perform outdoor site-cleaning duties, including cleaning parking lots and gas pumps and taking out garbage.