Training Manager Jobs

About The Position

Requirements

• Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
• High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
• Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
• Fundamental understanding of written and spoken English may be necessary to understand instructions and communicate with customers, donors, colleagues, and supervisors who primarily use English.
• Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
• Ability to stand for extended periods and perform regular repetitive motions and tasks requiring manual dexterity and fine motor skills.
• Ability to maintain balance and agility on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
• Visual acuity to see clearly at 20 inches or less and at 20 feet or more.
• Ability to work in a fast-paced, busy, noisy, and brightly lit environment and to switch tasks or departments according to operational needs.
• Must wear closed-toe shoes for safety.

Nice To Haves

• Proficiency in both English and Spanish.
• High school diploma or GED.
• Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

• Take ownership of the store’s Profit and Loss statement and work to meet or exceed budget targets.
• Drive sales and profitability through strategic initiatives and effective management.
• Meet production quotas, maintain high customer-service standards, and prioritize backroom production to drive sales.
• Ensure products are processed and placed on the sales floor promptly, and maintain a clean, organized, and efficient backroom.
• Develop and train the Production Manager and Retail Manager through delegation and active involvement in their development.
• Foster continuous improvement and high performance among the management team, and encourage flexible staff deployment to meet production needs.
• Create dynamic schedules aligned with business needs, ensuring peak-time coverage and reducing labor costs during slower periods.
• Evaluate and document employee performance fairly and consistently to build bench strength and a talent pipeline.
• Ensure compliance with company policies and applicable state and federal laws, including wage and hour compliance, human rights, and equal employment opportunity requirements.
• Maintain an organized, clean, and welcoming store environment and uphold high customer-service standards.
• Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate onboarding and support new team members throughout their transition into their roles.
• Develop a culture of continuous training and development to build a talent pipeline within the store and company.
• Assist with employee scheduling and timekeeping monitoring; monitor turnover, identify trends, and use insights to inform recruitment strategies.
• Support employees by sharing resources, handling password resets and workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
• Support store operations with supply ordering, bill and requisition submissions, and other data entry as time allows.
• Submit IT and Facilities support tickets and attend corporate training calls.
• Oversee store financial performance, merchandise productivity, customer shopping experience, leadership and people development, loss prevention, and safety.