General Manager In Training

RWB Thrift•Lake Worth Beach, FL

18d•Onsite

About The Position

As a Manager in Training (MIT) at RWB Thrift, you will participate in a structured training program designed to prepare you for assignment as a General Manager. During training, you will learn to support financial success and operational excellence by developing skills in sales, profitability, production quotas, customer service, and leadership. You will train alongside experienced leaders, gain hands-on experience, and develop the competencies needed to drive business results. Upon successful completion of training, you will be assigned to a store location when one becomes available and will take ownership of the store’s performance and team. The role encompasses store financial performance, merchandise productivity, customer experience, leadership and people development, loss prevention and safety, people operations, and office administration. The position requires flexibility to work in all assigned areas and to adapt to operational needs. The work environment is consistently busy, noisy, and brightly lit, with regular interaction with customers, donors, and coworkers.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Fundamental understanding of written and spoken English may be necessary to understand instructions and communicate with customers, donors, colleagues, and supervisors who primarily use English.
Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods and perform regular repetitive motions and tasks requiring manual dexterity and fine motor skills.
Ability to maintain balance and agility on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual acuity to see clearly at 20 inches or less and at 20 feet or more.
Ability to work in a fast-paced, busy, noisy, and brightly lit environment and to switch tasks or departments according to operational needs.
Must wear closed-toe shoes for safety.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

Take ownership of the store’s Profit and Loss statement and work to meet or exceed budget targets.
Drive sales and profitability through strategic initiatives and effective management.
Meet production quotas, maintain high customer-service standards, and prioritize backroom production to drive sales.
Ensure products are processed and placed on the sales floor promptly, and maintain a clean, organized, and efficient backroom.
Develop and train the Production Manager and Retail Manager through delegation and active involvement in their development.
Foster continuous improvement and high performance among the management team, and encourage flexible staff deployment to meet production needs.
Create dynamic schedules aligned with business needs, ensuring peak-time coverage and reducing labor costs during slower periods.
Evaluate and document employee performance fairly and consistently to build bench strength and a talent pipeline.
Ensure compliance with company policies and applicable state and federal laws, including wage and hour compliance, human rights, and equal employment opportunity requirements.
Maintain an organized, clean, and welcoming store environment and uphold high customer-service standards.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new team members throughout their transition into their roles.
Develop a culture of continuous training and development to build a talent pipeline within the store and company.
Assist with employee scheduling and timekeeping monitoring; monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support employees by sharing resources, handling password resets and workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Support store operations with supply ordering, bill and requisition submissions, and other data entry as time allows.
Submit IT and Facilities support tickets and attend corporate training calls.
Oversee store financial performance, merchandise productivity, customer shopping experience, leadership and people development, loss prevention, and safety.