General Manager in Training

The Wendy's Company • Clinton Street IN, IN

7d

About The Position

The General Manager in Training is responsible for executing the store plan to achieve established standards, sales, local marketing programs, and profits. The role focuses on staffing, personnel training, operating, and maintaining the store to maximize customer satisfaction. The position oversees sales and budgeting, staffing, product quality, customer service, cleanliness, training and development, operational controls, policy compliance, administration, maintenance, employee relations, and performance management.

Requirements

• College degree or equivalent experience in operations.
• 1–2 years of management or operations experience in the restaurant industry.
• Must be able to perform all restaurant operations positions and functions.
• Knowledge of Wendy's operating systems and procedures.
• Knowledge of Wendy's policies and procedures.
• Knowledge of P&L analysis and corrective measures.
• Knowledge of supervisory practices.
• Knowledge of planning and budgeting.
• Knowledge of interviewing practices.
• Knowledge of training and development practices.

Responsibilities

• Meet budgeted sales targets and set and meet controllable cost targets.
• Develop and execute local store marketing plans with the District Manager in response to market conditions and competitor activities; develop plans to improve sales and profits.
• Set monthly store budget goals, meet them, communicate anticipated variances to the District Manager, and develop time-specific plans to resolve unfavorable trends.
• Review, analyze, and communicate budget and P&L information to staff and managers.
• Determine crew staffing requirements; ensure hiring is completed in advance of need, maintain management bench strength and adequate crew depth, use the W.O.T.C. program, and maintain application and personnel-file processes.
• Train management and crew to prepare and serve quality products; assess quality through customer conversations and walk-throughs; resolve customer complaints within 24 hours.
• Measure service times and train staff to respond promptly, show courtesy, and solicit feedback about customer satisfaction.
• Train staff to maintain cleanliness, write and delegate execution of the store cleaning plan, and consistently achieve above-satisfactory Q.S.C. scores.
• Train personnel on new products and company standards; orient new managers and crew; manage crew orientation and training; and write and manage development plans for managers.
• Promote high-performing crew members into available crew leader and shift supervisor positions; train managers on store systems, cost controls, problem-solving, shift management, leadership, and mentoring.
• Meet or exceed the 80% Q.S.C. level and conduct informal Q.S.C. inspections.
• Manage production labor and food costs using flowcharts, the build-to system, and store scheduling and positioning systems; monitor inventory and product availability.
• Analyze weekly P&L statements and review them with the management team; hold weekly manager meetings; set store priorities and operational goals; write and execute store plans with delegated responsibilities.
• Identify and address labor efficiency problems; maintain and use store systems to support consistent operations and customer satisfaction.
• Follow company manuals, maintain safe working conditions, comply with cash-control and security policies, report accidents, address Health Department-related operational problems, maintain employee files and time cards, comply with EEO and labor laws, and ensure managers follow policies and procedures.
• Maintain a maximum 0.25% variance between reported and actual figures, submit paperwork on time, respond promptly to customer comments, and conduct exit interviews as required.
• Train crew and managers in scheduled equipment cleaning and maintenance, calibrate equipment as trained, and report and track maintenance issues through completion.
• Manage performance problems consistently, maximize employee retention, facilitate communication through manager meetings, and manage and communicate the grievance process.
• Conduct timely management performance reviews and take appropriate corrective action for performance problems among crew and managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager