Mgr Customer Training

Intuitive

18d

About The Position

As a member of the Customer Training Team, the Manager Customer Training leads and supports training center operations in direct markets and develops training program strategies. The role develops the customer training team in the region, optimizes training center utilization, and supports innovative technical and surgeon-led training programs. The position reports to the area’s Sr. Manager. The manager establishes and oversees training centers, develops and delivers customer training programs for surgeons, fellows, residents, and hospital staff, and maintains a highly skilled training team. The role collaborates with internal teams, surgeons, surgical societies, and global education peers to align training with regional needs and improve processes. It is located in Amsterdam and requires travel.

Requirements

8+ years of experience, including 4+ years of Training / Professional Education experience.
Demonstrated ability to initiate, build, and execute a strategic plan.
Strong interpersonal skills and demonstrated experience influencing and building effective collaborations with customers.
Demonstrated ability to build, manage, mentor, and develop members of a high-performing team.
Demonstrated success managing training projects and initiatives with measurable outcomes across internal Intuitive functions and external parties.
Knowledge of anatomy, physiology, medical disease states, surgical applications, and the operating room environment.
Excellent oral and written communication skills in English.
B.A. / B.S. degree or equivalent clinical/medical degree required.

Responsibilities

Establish new training centers as needed to support regional needs.
Deliver quarterly training center business reviews.
Use technologies to improve training and educational platforms, measure training effectiveness, and implement enhancements.
Manage hiring and onboarding of training team members as needed; support the performance and development of a highly skilled team.
Develop Customer Trainer competency in da Vinci System and Ion technology and applications, training pathways, and training and coaching methodologies.
Maintain competency and currency on technology training protocols, including onboarding guidelines and annual recertification.
Manage and optimize trainers’ weekly schedules to suit market needs and available training programs.
Conduct surveys to measure program effectiveness and propose process improvements.
Analyze CRM data to optimize utilization of training resources.
Work with the Customer Training Academic team and surgical societies to develop training program strategies.
Collaborate with global training education peers to harmonize and improve processes.
Collaborate with Sales and Marketing to identify area needs and develop aligned training strategies, including coordination with Professional Education Managers and Academics.
Collaborate with Program Managers and surgeons to promote clinical education programs tailored to regional needs.
Support the development and delivery of programs for fellows, residents, and hospital staff at training centers and, potentially, hospitals or external labs.
Support programs that develop surgeons’ and operating room staff’s da Vinci System technology skills.
Deliver customer training activities at the local training center as required.
Occasionally support the da Vinci System in a hospital operating room.