Mgr Applications Training

UMass Memorial Health•Worcester, MA

About The Position

The Manager IS Applications Training leads the Applications training team and is responsible for managing, developing, and delivering Epic training curricula and training environments across the organization. The role coordinates training schedules and access, and oversees new caregiver training in ambulatory and inpatient settings. The manager partners with operational leaders to identify, manage, and schedule ongoing training enhancements and related workflow modifications. Working with the Director of IS Applications Training, the manager supports the team’s vision and strategy; leads trainers and assigned personnel; maintains training quality and curriculum; and oversees the Epic Master training environments. The position also manages training deployment through Learning Management Systems, supports trainer hiring and onboarding, evaluates performance, and communicates training needs and concerns to organizational leadership.

Requirements

Bachelor’s degree in a related field or commensurate experience in adult learning and training.
Current Epic certifications or ability to achieve them.
Five years of progressive healthcare IT or adult-equivalent teaching/education experience, including two years of training module development focused on computer/web-based and multimedia design.
Experience managing, coaching, or mentoring trainers, with demonstrated leadership abilities.
Extensive knowledge of adult learning theory, instructional systems design, and other training methodologies and concepts.
Strong facilitation skills.
Strong writing, communication, and project management skills.
Excellent stand-up presentation skills.
Proficiency with learning development tools such as Workday and Captivate.
Excellent interpersonal skills and ability to interact with physicians, employees, and system leadership.
Self-directed, able to set priorities, and able to oversee multiple projects or activities simultaneously.
Proficiency in Microsoft applications, including Word, Excel, and PowerPoint.

Responsibilities

Work with the Director of IS Applications Training to develop and support the training team’s vision and strategy.
Manage trainers who design, develop, deploy, and maintain Epic training curricula.
Promote integration of operational workflows into training development where possible.
Analyze caregiver learning needs periodically.
Manage training deployment through Learning Management Systems (LMS).
Oversee the build and maintenance of Epic Master training environments, including clinically appropriate training data and Master Training (MST) environment builds.
Collaborate with Application teams to keep the training environment current.
Work with operational leadership to ensure appropriate training attendance.
Manage hiring and onboarding of new hires.
Maintain the quality of delivered training and training curricula.
Communicate with the Director of IS Applications Training and appropriate organizational leaders about training requirements and concerns.
Conduct random audits of training sessions for compliance and consistency with established standards.
Review application upgrade documentation and work with principal trainers to update curricula and related training materials.
Manage assigned personnel, including scheduling, orientation, and training.
Complete performance evaluations; analyze trainer, technique, and program effectiveness; and recommend improvements.
Provide direction, guidance, and leadership to staff, fostering teamwork, motivation, and alignment with system-wide initiatives.
Participate in performance improvement initiatives and apply quality improvement in daily operations.