General Manager in Training - Gaithersburg
About The Position
Hand & Stone Massage and Facial Spa in Gaithersburg is seeking a high-energy, sales-driven General Manager in Training (GMIT). The role takes ownership of the front desk experience and team performance, focusing on sales execution, guest experience, and operational excellence. It is designed to prepare the successful candidate for future leadership opportunities, with promotion timing dependent on performance, readiness, and business needs. The GMIT supports the Spa Leadership Team and General Manager with daily operations and helps maintain consistent front desk performance. Compensation includes hourly pay, uncapped commissions, and performance-based bonuses. The stated hourly range is $17.00–$21.00, and average annual earnings may reach up to $45,000 depending on performance.
Requirements
- Strong background in sales, customer service, or performance-driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions-oriented mindset.
- Comfort working in a fast-paced, goal-driven environment.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- 1–3 years of leadership experience preferred.
- Experience with booking systems such as Zenoti or similar.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Coach the team on sales behaviors and conversion.
- Promote services, upgrades, and current offers.
- Support strong call handling and booking conversion performance.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team to meet sales and service goals.
- Drive accountability for membership conversion, booking efficiency, and guest experience.
- Ensure high standards across client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Step in as a key leader to maintain consistency and momentum in daily operations.
Benefits
- 401(k)
- 401(k) with 5% company match
- Performance-based bonuses
- Dental insurance
- Health insurance
- Medical insurance
- Vision insurance
- Life insurance
- Employee discounts on services and products
- Paid time off
- Training and development
- Opportunity for advancement
- Growth opportunities within a multi-unit organization
- People-first culture and support system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
