Ticket Agent Jobs

About The Position

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Responsibilities

• Communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option.
• Processing ticket orders and collecting payments.
• Following cash handling and inventory procedures to ensure security of assets and inventory.
• Greeting customers with a positive and friendly demeanor.
• Assisting guests by providing information, answering questions and processing requests.
• Providing upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributing to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
• Resolving customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings