Ticket & Product Sales Agent

Vail Resorts • South Lake Tahoe, CA

3d • Onsite

About The Position

The Product Sales Agent is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while facilitating the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts.

Requirements

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• Adherence to safety standards and procedures as a core company value.
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

Nice To Haves

• A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities, Ticket Sales, Pass Sales, Call Centers, Ski and Ride Schools.

Responsibilities

• Create a warm and welcoming environment by delivering genuine, memorable Epic Service in every guest interaction.
• Serve as a proud resort ambassador, bringing Vail Resorts’ Epic Service commitment to life at every touchpoint.
• Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure.
• Provide efficient and accurate point-of-sale transactions for lift tickets, passes, and other resort products, ensuring a smooth and seamless experience for guests.
• Take ownership of the guest experience by actively listening, anticipating needs, and resolving questions or concerns with empathy and urgency.
• Enhance each guest’s visit by confidently recommending products, services, and experiences that best match their needs and plans.
• Maintain strong knowledge of resort offerings, ticket products, policies, and promotions to provide clear, accurate, and helpful guidance.
• Support guests with digital tools and services, including online purchases and mobile products, to ensure ease and convenience.
• Fulfill orders outdoors as needed using handheld Express Lift Ticket devices.
• Thrive in a fast-paced environment by balancing speed, accuracy, and personalized service during high-volume periods.
• Handle cash (where applicable) and electronic transactions responsibly, following all policies and procedures to ensure accuracy and accountability.
• Partner with fellow team members and departments to deliver a seamless, end-to-end guest experience across the resort.
• Foster a positive and organized workspace that contributes to an efficient and welcoming atmosphere.
• Support a safe and respectful environment by remaining aware of surroundings and appropriately addressing or escalating concerns.
• Embrace a team-first mindset and support the resort by performing other duties as needed.
• Perform other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED