Ticket & Product Sales Agent

Vail Resorts•South Lake Tahoe, CA

13d•Onsite

About The Position

The Product Sales Agent is part of the Product Sales & Services Department and delivers exceptional guest service while facilitating sales of tickets, passes, ski and snowboard lessons, activities, childcare, and other resort products. As a resort ambassador, the agent helps create seamless and memorable guest experiences across the resort. Team members may work across departments and roles, including Mountain Activities, Ticket Sales, Pass Sales, Call Centers, and Ski and Ride Schools. This is a winter seasonal position for 2026/2027. Full-time and part-time hours are available. Starting and expected pay is $20 per hour. Housing is available, and applicants must be at least 16 years old.

Requirements

At least 16 years of age.
High school diploma.
Ability to stand or sit for extended periods.
Ability to work outdoors in a winter environment and indoors for extended periods.
Ability to lift 25 pounds.
Fluent English communication skills.
Ability to work weekends and holidays.
Adherence to safety standards and procedures.
Ability to maintain a professional workplace presence and comply with appearance standards.

Responsibilities

Create a warm and welcoming environment by delivering genuine, memorable Epic Service in every guest interaction.
Represent the resort and Vail Resorts’ Epic Service commitment at every guest touchpoint.
Embrace and represent the resort brand and culture throughout the guest journey, from purchase to wayfinding to departure.
Process accurate point-of-sale transactions for lift tickets, passes, and other resort products.
Listen to guests, anticipate their needs, and resolve questions or concerns with empathy and urgency.
Recommend products, services, and experiences that suit guests’ needs and plans.
Maintain knowledge of resort offerings, ticket products, policies, and promotions to provide accurate guidance.
Help guests use digital tools and services, including online purchases and mobile products.
Fulfill orders outdoors as needed using handheld Express Lift Ticket devices.
Balance speed, accuracy, and personalized service during high-volume periods.
Handle cash, where applicable, and electronic transactions responsibly and in accordance with policies and procedures.
Partner with team members and departments to provide a seamless guest experience across the resort.
Maintain a positive and organized workspace.
Support a safe and respectful environment by remaining aware of surroundings and addressing or escalating concerns appropriately.
Support the resort with a team-first mindset and perform other duties as needed or assigned.