Ticket & Product Sales Agent
About The Position
The Ticket and Product Sales Agent is part of the Product Sales & Services Department and delivers outstanding guest service while facilitating the sale of activities, tickets, passes, ski and snowboard school lessons, and childcare. Team members contribute to the guest experience and represent Vail Resorts. The role may involve working in contact centers, ski school locations, ticket and pass offices, and throughout the resort. Team members may work across multiple departments and roles to support the resort, including mountain activities, retail rental operations, food and beverage support, ticket sales or scanning, lift operations, and base area operations. This is a winter seasonal position for the 2026/2027 season. Full-time and part-time hours are available. The starting and expected pay rate is $20.00 per hour. Housing is available. Seasonal applications are accepted on a rolling basis through December 15 or until positions are filled, whichever comes first.
Requirements
- Be at least 16 years of age.
- High school diploma.
- Ability to stand or sit for extended periods.
- Ability to work outside in a winter environment and indoors for extended periods.
- Ability to lift 25 pounds.
- Fluent English communication skills.
- Ability to work weekends and holidays.
- Ability to maintain a professional presence in the workplace and adhere to appearance standards.
Responsibilities
- Deliver an outstanding guest service experience while facilitating sales of activities, tickets, passes, ski and snowboard school lessons, and childcare.
- Work in contact centers, ski school locations, ticket and pass offices, and throughout the resort.
- Communicate with guests by phone and email.
- Explain and process resort products and services accurately and efficiently.
- Complete daily end-of-shift point-of-sale/register audits.
- Contribute to a fun, professional, and caring work environment.
- Work in a fast-paced environment while delivering exceptional experiences.
- Support resort operations across departments as needed, potentially including mountain activities, retail rental operations, food and beverage support, ticket sales or scanning, lift operations, and base area operations.
- Perform other duties as assigned.
Benefits
- Free employee passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral program.
- Housing availability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
