Ticket Agent- HOB Cleveland

Live Nation Entertainment•Cleveland, OH

About The Position

The Ticket Agent provides accurate information and exceptional guest services for upcoming shows, special events, concerts, restaurant functions, and ticket sales, including upselling related ancillary products. The role handles cash and ticketing transactions, assists guests in person and by phone, and supports box office opening and closing procedures. The work takes place in a fast-paced environment and requires a positive, professional approach and flexibility to work nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Entry-level knowledge of basic computer operations and point-of-sale systems, such as Google and Micros.
Guest-relations, phone-etiquette, cash-handling, and filing skills; one year of cash-handling experience is required.
Ability to multitask with attention to detail in a high-volume and sometimes stressful environment.
Ability to communicate effectively verbally with customers and coworkers.
Ability to type 30 words per minute.
Positive attitude and ability to work well with others.
Punctual attendance and a flexible schedule, including nights, weekends, and holidays.
Ability to commute to the downtown area.
Ability to stand for extended periods and repeatedly use arms for answering phones and typing.
Clean, well-groomed appearance.

Nice To Haves

Previous ticketing experience, such as Ticketmaster.
Working knowledge of Windows-based PC programs.

Responsibilities

Handle cash and follow bank and checkout procedures.
Provide superior customer service in person and over the phone.
Answer phone calls promptly and courteously.
Assist with guest relations, including selling additional products and services.
Staff the Will Call window and troubleshoot ticketing issues.
Use the venue’s computer ticketing program to process sales.
Process opening and closing paperwork.
Maintain knowledge of talent and entertainment booked at the venue.
Maintain a positive attitude and clean, well-groomed appearance.