(HOB) Part-Time Cross-Utilized Agent

United Ground Express•Hobbs, NM

2d•Onsite

About The Position

The Cross-Utilized Agent provides passenger check-in and ticketing support and assists with baggage handling and aircraft ground operations at Lea County Regional Airport in Hobbs, New Mexico. The role includes processing passenger information, supporting passengers whose flights are interrupted, tracking baggage, preparing and securing aircraft for subsequent flights, and communicating with coworkers and flight crew. Agents may also operate ground equipment, clean aircraft interiors and lavatories, and work outdoors in varied temperatures and weather conditions. The position involves substantial physical activity, including standing and walking for an eight-hour shift, lifting baggage and cargo weighing up to 70 pounds, pushing and pulling carts, climbing jet-way stairs, and bending, stooping, or crawling in tight spaces. The agent must comply with United and FAA regulations and policies and be available for any shift, including nights, weekends, and holidays. Mandatory overtime may be required based on operational needs.

Requirements

Must be at least 18 years old.
Must acquire and maintain position-required credentials, including fingerprint clearance, local airport badging, and background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to lift up to 70 pounds on a consistent basis and pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues in accordance with company policies and procedures, including during flight interruptions.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers or flight crew.
Comply with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, and cargo weighing up to 70 pounds; a single aircraft may involve lifting more than 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage, and bend, stoop, or crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.