(SBN) Part-Time Cross-Utilized Agent

United Ground Express•South Bend, IN

3d•Onsite

About The Position

The Cross-Utilized Agent supports passenger service and aircraft turnaround operations at South Bend International Airport. The role includes greeting passengers, managing check-in and ticketing, rebooking itineraries, issuing boarding passes, collecting applicable fees, responding to flight interruptions, and assisting with baggage inquiries. Agents also help prepare and service aircraft, communicate with coworkers and flight crews, and operate ground equipment. The position requires working outdoors in varied weather and performing physically demanding tasks, including handling baggage and cargo weighing up to 70 pounds.

Requirements

Must be at least 18 years old.
Must obtain and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, including days or nights, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio equipment to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to pass all pre-screening clearances applicable to the position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues arising from flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers and flight crews.
Comply with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, and cargo weighing up to 70 pounds; a single aircraft may involve lifting more than 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Maintain composure while managing customer challenges.