(FAR) Part-Time Cross-Utilized Agent

United Ground Express•Fargo, ND

13d•Onsite

About The Position

The Cross-Utilized Agent supports airport passenger and aircraft operations at FAR Hector International Airport. The role assists passengers with check-in, ticketing, itinerary changes, boarding passes, fees, and issues arising from flight interruptions. The agent may also work in the Baggage Service Office, track baggage, and answer passenger questions. The position includes preparing and securing aircraft for the next flight, handling and loading baggage and cargo, operating ground equipment, communicating with coworkers and flight crew, and cleaning and servicing aircraft interiors and lavatories. Work takes place outdoors in varying temperatures and weather conditions and involves substantial physical activity, including lifting, pushing, pulling, bending, climbing, and working in confined spaces. Agents must follow United and FAA regulations and policies.

Requirements

Must be at least 18 years old.
Must obtain and maintain position-required credentials, including fingerprint clearance, local airport badging, and background check.
Must successfully complete the pre-employment process, which may include drug screening and hearing and vision checks.
Must be available for any shift, including day or night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to push, bend, stoop, climb, and work in tight spaces; must be able to stand and walk during an eight-hour shift.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.

Responsibilities

Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Accurately process passenger information and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers and flight crew.
Follow United and Federal Aviation Administration regulations and policies.
Lift, handle, push, and pull baggage, cargo, and carts during loading and unloading operations.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Maintain composure while addressing customer challenges.