(FSD) Part-Time Cross-Utilized Agent

United Ground Express•Sioux Falls, SD

6d•Onsite

About The Position

The Cross-Utilized Agent supports airport passenger service and aircraft turnaround operations at Sioux Falls Regional Airport. The role includes welcoming passengers, checking them in, issuing boarding passes, rebooking itineraries, collecting applicable fees, processing passenger information accurately, and resolving issues caused by flight interruptions. The agent may also work in the Baggage Service Office to track baggage and answer passenger questions. The position also performs aircraft and ground operations, including preparing and securing aircraft for the next flight, handling and loading baggage or cargo, cleaning aircraft interiors and lavatories, and operating ground equipment. Agents communicate with coworkers and flight crews using radio equipment and follow United and FAA regulations and policies. The work involves substantial physical activity and outdoor work in varied temperatures and weather conditions.

Requirements

Must be at least 18 years old.
Must obtain and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available for any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio equipment to communicate with coworkers and flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide check-in and ticketing services.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and respond to passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers and flight crews.
Comply with United and Federal Aviation Administration regulations and policies.
Lift, carry, and handle baggage, boxes, and cargo, including items weighing up to 70 pounds; a single aircraft may involve lifting over 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.