(FSD) Full-Time Cross-Utilized Agent

United Ground Express•Sioux Falls, SD

3d•Onsite

About The Position

The Cross-Utilized Agent supports passenger check-in and ticketing, flight operations, baggage services, and aircraft turnaround at Sioux Falls Regional Airport in South Dakota. The role involves assisting passengers with itineraries and flight interruptions, processing passenger information, and helping flights depart on time. Agents may also work in the Baggage Service Office and perform baggage handling, aircraft preparation, cleaning, and servicing tasks. The position requires working outdoors in all temperatures and weather conditions and performing physically demanding tasks throughout a shift.

Requirements

Must be at least 18 years old.
Must acquire and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, including days, nights, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with co-workers or flight crew.
Must be able to read, write, fluently speak, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with co-workers or flight crew.
Ensure compliance with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds, potentially handling more than 100 items for a single aircraft.
Push and pull loaded and empty carts during loading and unloading operations.
Climb and descend jet-way stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.